Dolphin Travel
Frequently Asked Questions (FAQs)
Planning a day out with Dolphin Travel?
We've answered some of our most frequently asked questions below to help make your booking and journey as easy as possible.
- Where are you based?
- How do I book a day trip?
- Do I need to pay in full when booking?
- How will I receive my booking confirmation?
- Can I book for a group?
- Can I choose my seat?
- Where do your day trips depart from?
- What time should I arrive?
- What happens if I'm late?
- What time will we return?
- Will the coach wait if I'm late returning?
- Can I cancel my booking?
- What happens if Dolphin Travel cancels my trip?
- What happens if the weather is bad?
- Can I transfer my ticket to someone else?
- Are your coaches wheelchair accessible?
- Can I bring a mobility scooter?
- Can I bring a walking frame or other mobility aid?
- Can I bring a pushchair?
- Do your coaches have toilets?
- Are your coaches air-conditioned?
- Can I bring food and drinks onboard?
- Can I bring luggage or shopping bags?
- Can I charge my phone onboard?
- Can I leave my belongings on the coach?
2. How do I book a day trip?
Booking couldn't be easier! Simply browse our available day trips, choose your destination and travel date, select the number of passengers and complete your booking through our secure online booking system.
Back To Top3. Do I need to pay in full when booking?
Yes, full payment is required at the time of booking to secure your seats unless otherwise stated.
Back To Top4. How will I receive my booking confirmation?
Once your booking is complete, you'll receive a confirmation email containing your booking details. Please check your junk or spam folder if you haven't received it.
Back To Top5. Can I book for a group?
Absolutely! Whether you're travelling with friends, family or an organised group, you're welcome to book multiple seats, subject to availability. For larger groups, please contact our office directly.
Back To Top6. Can I choose my seat?
Seating arrangements depend on the trip and vehicle. We'll always do our best to keep passengers travelling together seated together. If you have a particular seating requirement, please contact us before booking.
Back To Top7. Where do your day trips depart from?
Our day trips currently depart from Norwich, with the exact pick-up location confirmed in your booking information. Please note that additional pick-up points are not available unless specifically advertised.
Back To Top8. What time should I arrive?
We recommend arriving at least 15 minutes before your scheduled departure time. This allows everyone to board comfortably and helps us depart on schedule.
Back To Top9. What happens if I'm late?
Unfortunately, our coaches cannot wait indefinitely for late passengers. If you miss your scheduled departure, you will need to arrange alternative transport at your own expense.
Back To Top10. What time will we return?
Each day trip has an advertised return departure time. Please remember that this is normally the time the coach leaves the destination, rather than the time it arrives back in Norwich. Actual arrival times may vary depending on traffic and road conditions.
Back To Top11. Will the coach wait if I'm late returning?
Our drivers will make reasonable efforts to locate missing passengers, but the coach may need to depart to avoid delaying everyone else. We recommend setting an alarm on your phone to remind you of the return departure time.
Back To Top12. Can I cancel my booking?
Yes. If your plans change, please contact our office as soon as possible. Cancellation charges may apply depending on how much notice you provide and whether your trip includes pre-booked attractions or other services. Please refer to our full Terms & Conditions for details.
Back To Top13. What happens if Dolphin Travel cancels my trip?
If we need to cancel a day trip before departure, you'll be offered a full refund or the option to transfer to another available trip. The choice is yours!
Back To Top14. What happens if the weather is bad?
A little British rain won't stop us! Our trips normally operate in typical weather conditions. However, if severe weather makes travel unsafe, we may need to postpone or cancel. If we cancel your trip, you'll be offered a full refund or an alternative trip
Back To Top15. Can I transfer my ticket to someone else?
Usually, yes! Please contact our office before departure so we can update the booking details. Some attraction tickets may have additional restrictions.
Back To Top16. Are your coaches wheelchair accessible?
We have access to wheelchair-accessible vehicles, although availability varies depending on the trip. Please contact us before booking so we can discuss your requirements and make suitable arrangements.
Back To Top17. Can I bring a mobility scooter?
Mobility scooters may be accommodated depending on their size, weight and the vehicle being used. Please contact our office before booking to confirm whether your scooter can be safely transported.
Back To Top18. Can I bring a walking frame or other mobility aid?
Of course! Walking frames and other mobility aids can normally be carried, provided they can be safely stored. Please let us know if you require assistance.
Back To Top19. Can I bring a pushchair?
Yes, provided it can be safely folded and stored in the coach's luggage compartment. Please let us know if you're bringing a particularly large pushchair.
Back To Top20. Do your coaches have toilets?
Some of our coaches are fitted with onboard toilets, although facilities vary between vehicles. If an onboard toilet is essential for your journey, please contact us before booking.
Back To Top21. Are your coaches air-conditioned?
Many of our coaches feature air conditioning to help keep passengers comfortable. Facilities can vary depending on the vehicle allocated to your trip.
Back To Top22. Can I bring food and drinks onboard?
Yes! You're welcome to bring snacks and non-alcoholic drinks. We simply ask that you help keep our coaches clean and tidy.
Back To Top23. Can I bring luggage or shopping bags?
Of course! You're welcome to bring reasonable amounts of luggage and shopping. Larger items should be discussed with us before travelling.
Back To Top25. Can I leave my belongings on the coach?
You may be able to leave non-essential belongings onboard during your visit, subject to the driver's instructions. However, we recommend taking valuables, medication and important personal items with you.
Back To TopStill Have Questions?
Can't find the answer you're looking for?
Our friendly team will be happy to help!
Dolphin Travel
Telephone: 01603 400400
Email: daytrips@dolphinautos.co.uk
Based in Norwich, Norfolk
Dolphin Travel – Family-run since 1963. Making memories, one journey at a time!