DOLPHIN TRAVEL
DAY TRIP BOOKING TERMS & CONDITIONS
Effective Date: 3 November 2026
Applies to: All day trips operated or arranged by Dolphin Travel
Contact Number: 01603 400400
Email: daytrips@dolphinautos.co.uk
1. GENERAL INFORMATION
1.1. These Terms and Conditions apply to all passengers booking day trips organised, advertised or operated by Dolphin Travel.
1.2. By making a booking, the customer confirms that they have read, understood and agreed to these Terms and Conditions.
1.3. These Terms and Conditions apply to bookings made online, by telephone, by email or directly through Dolphin Travel.
1.4. Dolphin Travel is a family-run coach operator established in 1963, providing passenger transport services throughout the United Kingdom.
1.5. The person making the booking is responsible for ensuring that all passengers included in their booking are aware of these Terms and Conditions.
1.6. Dolphin Travel reserves the right to update these Terms and Conditions. The version applicable to a booking will normally be the version in force when that booking was confirmed, unless a change is required by law or agreed with the customer.
1.7. Nothing in these Terms and Conditions affects a customer's statutory consumer rights.
2. BOOKINGS AND CONFIRMATION
2.1. All day trip bookings are subject to availability.
2.2. Bookings may be made through Dolphin Travel's online booking system or by contacting the office.
2.3. A booking is confirmed once payment has been successfully received and a booking confirmation has been issued.
2.4. Customers must provide accurate contact information, including their name, telephone number and email address where applicable.
2.5. Dolphin Travel accepts no responsibility for problems caused by incorrect contact information supplied by the customer, where reasonable steps have been taken to communicate using the details provided.
2.6. Customers should carefully check their booking confirmation, including the date, destination, number of passengers and departure information.
2.7. Any errors should be reported to Dolphin Travel as soon as possible.
2.8. Dolphin Travel reserves the right to decline a booking where there is a legitimate operational, legal or safety reason.
2.9. Booking confirmations may be issued electronically. Customers should retain their confirmation and present it when requested.
3. PRICES AND PAYMENTS
3.1. All prices are advertised in pounds sterling (GBP).
3.2. The advertised price will clearly indicate whether the trip includes coach travel only or additional services such as admission tickets, meals or organised activities.
3.3. Unless expressly stated otherwise, day trip prices do not include:
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Food and refreshments.
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Personal purchases.
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Optional attractions or activities.
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Travel insurance.
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Additional transport undertaken independently.
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Other personal expenses.
3.4. Full payment is normally required at the time of booking unless an alternative payment arrangement is expressly offered.
3.5. Online payments are processed through the payment provider integrated with Dolphin Travel's booking system.
3.6. Dolphin Travel does not require customers to provide their full payment card details by email.
3.7. Any compulsory booking or transaction fees will be disclosed before payment is completed.
3.8. Once a booking has been confirmed, Dolphin Travel will not increase the agreed price unless the customer requests and agrees to an additional service or change.
3.9. Dolphin Travel reserves the right to amend advertised prices for future bookings.
3.10. Promotional offers and discounts cannot be applied retrospectively unless expressly stated.
4. CUSTOMER CANCELLATIONS AND REFUNDS
4.1. Customers wishing to cancel a booking should contact Dolphin Travel as soon as possible.
4.2. Cancellation requests should be submitted by email or telephone, quoting the booking reference.
4.3. Day trips operate on specific dates, and coach seats are reserved in advance.
4.4. Customers are not generally entitled to an automatic 14-day cooling-off period for dated passenger transport bookings or qualifying dated leisure activities.
4.5. Where a customer cancels because they no longer wish to travel, cancellation charges may apply.
Standard Cancellation Policy
For coach-only day trips, the following cancellation arrangements apply:
| Notice before departure | Refund |
|---|---|
| 14 days or more | Full refund |
| 7–13 days | 75% refund |
| 3–6 days | 50% refund |
| Less than 72 hours | No refund normally available |
4.6. The above charges are intended to reflect the costs and losses reasonably associated with cancelled bookings. Dolphin Travel will not retain amounts that would result in an unfair or disproportionate cancellation charge.
4.7. Where Dolphin Travel is able to resell a cancelled seat, any reduction in its financial loss will be taken into account when determining the appropriate cancellation charge.
4.8. For trips including pre-purchased attraction tickets, meals, event admission or other third-party services, additional non-recoverable costs may apply. These will be identified where reasonably possible before booking.
4.9. Customers may request to transfer their booking to another person. Dolphin Travel will normally accommodate this where sufficient notice is provided and the transfer is permitted by any relevant attraction or ticket provider.
4.10. Name changes and transfers are subject to any reasonable administration costs or unavoidable third-party charges, which will be disclosed before the change is agreed.
4.11. Failure to attend a booked departure without prior cancellation will normally be treated as a no-show, and no refund will be due for services that were available but not used.
4.12. Refunds will normally be made to the original payment method within 14 days of Dolphin Travel agreeing that a refund is due.
4.13. These cancellation arrangements do not restrict customers' legal rights where Dolphin Travel fails to provide the contracted service or breaches its obligations.
5. CANCELLATIONS BY DOLPHIN TRAVEL
5.1. Dolphin Travel reserves the right to cancel a day trip where it cannot reasonably or safely operate the service.
5.2. Circumstances that may result in cancellation include:
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Insufficient passenger bookings.
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Severe weather conditions.
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Road closures or major transport disruption.
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Vehicle breakdowns or mechanical problems.
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Driver illness or unexpected staffing difficulties.
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Attraction or venue closures.
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Events outside Dolphin Travel's reasonable control.
5.3. Where Dolphin Travel cancels a trip before departure, customers will be offered either:
a) A full refund of the amount paid for the cancelled trip; or
b) A transfer to an alternative trip, subject to availability and the customer's agreement.
5.4. Customers will not be required to accept a credit note or alternative trip instead of a refund.
5.5. Dolphin Travel will make reasonable efforts to notify affected customers as soon as possible using the contact details supplied at booking.
5.6. Where a trip is cancelled due to insufficient bookings, Dolphin Travel will aim to provide reasonable advance notice.
5.7. Dolphin Travel will not automatically be responsible for independently arranged expenses, such as accommodation or connecting travel, where the cancellation results from circumstances outside its reasonable control. This does not exclude any compensation legally due.
6. DEPARTURE TIMES AND PICK-UP POINTS
6.1. Passengers must arrive at their designated departure point at least 15 minutes before the advertised departure time.
6.2. Departure times will be provided in the booking confirmation or relevant trip information.
6.3. Unless otherwise advertised, Dolphin Travel day trips depart from the designated Norwich pick-up point.
6.4. Customers must ensure they are waiting at the correct location.
6.5. Coaches will aim to depart at the advertised time.
6.6. To avoid delaying other passengers, Dolphin Travel reserves the right to depart without passengers who fail to arrive by the scheduled departure time.
6.7. Passengers who miss their departure are responsible for arranging and paying for any alternative transport.
6.8. No refund will normally be available where a passenger misses the coach through their own lateness.
6.9. Dolphin Travel may amend departure points or times where reasonably necessary due to roadworks, traffic restrictions, safety considerations or operational requirements.
6.10. Where a significant change is required before departure, affected passengers will be notified as soon as reasonably possible and informed of their available options.
7. RETURN JOURNEYS AND PASSENGER RESPONSIBILITIES
7.1. Passengers will be informed of the scheduled return departure time and meeting point.
7.2. Passengers are responsible for returning to the coach by the stated time.
7.3. Passengers must follow any instructions issued by the driver concerning return arrangements.
7.4. Dolphin Travel is not obliged to delay the return journey indefinitely for missing passengers.
7.5. Where a passenger fails to return at the agreed time, the driver will make reasonable efforts to establish their whereabouts where practical.
7.6. The driver may depart without a missing passenger where waiting would unreasonably disrupt the journey, breach legal driving-hours requirements or compromise the safety or welfare of others.
7.7. Passengers who miss the return departure through their own actions will be responsible for arranging and paying for their return transport.
7.8. Dolphin Travel will not normally reimburse these additional expenses unless the circumstances arose from a failure on its part.
7.9. Passengers are encouraged to carry a charged mobile telephone and retain the driver's contact details where provided.
8. VEHICLES AND SEATING
8.1. Dolphin Travel aims to provide clean, comfortable and appropriately maintained vehicles.
8.2. The type of coach allocated to a trip may vary depending on passenger numbers, availability and operational requirements.
8.3. Advertised vehicle photographs are illustrative unless a particular vehicle is expressly guaranteed.
8.4. Dolphin Travel reserves the right to substitute a vehicle where necessary, provided the replacement is suitable for the contracted journey and passengers' agreed accessibility requirements.
8.5. Air conditioning, toilets, charging points and other onboard facilities may vary between vehicles.
8.6. Specific facilities are only guaranteed where expressly confirmed as part of the booking.
8.7. Seats may be allocated in advance or on boarding, depending on the trip.
8.8. Passengers travelling together will be seated together wherever reasonably possible, but this cannot always be guaranteed unless specifically agreed.
8.9. Passengers must remain seated and wear fitted seat belts where required by law.
8.10. Passengers must not obstruct aisles, emergency exits or access to safety equipment.
9. CHILDREN AND YOUNG PASSENGERS
9.1. Children are welcome on Dolphin Travel day trips, subject to any age restrictions stated in the trip description.
9.2. Children under 16 must be accompanied by a responsible adult aged 18 or over unless Dolphin Travel has expressly agreed otherwise in advance.
9.3. Parents and guardians are responsible for the supervision and behaviour of children in their care throughout the trip.
9.4. Children must occupy an appropriate passenger seat and use the legally required seat belt or restraint.
9.5. Customers requiring a child restraint should contact Dolphin Travel before booking to discuss suitable arrangements.
9.6. Child tickets, where offered, are subject to the age ranges specified for the individual trip.
9.7. Dolphin Travel does not provide childcare or supervised activities unless expressly advertised.
9.8. Parents and guardians remain responsible for children during free time at the destination.
10. ACCESSIBILITY AND PASSENGERS WITH ADDITIONAL REQUIREMENTS
10.1. Dolphin Travel aims to make its services accessible to as many passengers as reasonably possible.
10.2. Customers requiring wheelchair access, assistance with boarding or other accessibility arrangements should contact Dolphin Travel before booking.
10.3. Accessible vehicles may be available on selected trips, subject to vehicle availability and operational requirements.
10.4. Passengers who use wheelchairs or mobility aids should provide relevant information in advance so that appropriate arrangements can be considered.
10.5. Dolphin Travel will make reasonable adjustments in accordance with applicable equality legislation.
10.6. Assistance dogs will be accommodated in accordance with applicable legal requirements.
10.7. Passengers requiring personal care or continuous assistance should arrange suitable support where this falls outside the assistance that coach staff can reasonably and safely provide.
10.8. Dolphin Travel will not refuse a booking solely because a passenger has a disability.
10.9. Where a particular vehicle, destination or activity presents a genuine accessibility difficulty, Dolphin Travel will discuss reasonable alternatives with the passenger.
10.10. Accessibility arrangements confirmed at booking will form part of the agreed service.
11. MOBILITY SCOOTERS AND WHEELCHAIRS
11.1. Customers wishing to travel with a mobility scooter or wheelchair should notify Dolphin Travel before booking.
11.2. Acceptance of mobility equipment depends on factors including its dimensions, weight, the vehicle's capacity and whether it can be safely secured or transported.
11.3. Mobility scooters may need to be folded or dismantled for safe storage where appropriate.
11.4. Passengers must not attempt to board or travel while seated on a mobility scooter unless the equipment and vehicle are specifically approved for that purpose.
11.5. Mobility equipment must not obstruct emergency exits or aisles.
11.6. Dolphin Travel will consider reasonable adjustments and accessible transport options where necessary.
12. PASSENGER CONDUCT
12.1. All passengers are expected to behave respectfully towards drivers, staff, fellow passengers and members of the public.
12.2. The following behaviour is prohibited:
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Verbal or physical abuse.
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Threatening, aggressive or intimidating conduct.
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Discrimination or harassment.
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Smoking or vaping onboard.
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Possession or use of illegal substances.
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Deliberate damage to the vehicle.
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Interference with the driver or vehicle controls.
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Behaviour that places others at risk.
12.3. Alcohol may not be consumed onboard unless expressly permitted by Dolphin Travel and allowed by law.
12.4. Passengers must follow reasonable safety instructions given by the driver.
12.5. Dolphin Travel reserves the right to refuse boarding or require a passenger to leave the vehicle where their behaviour presents a genuine safety risk or seriously disrupts the service.
12.6. Any such action will be proportionate to the circumstances and will take account of passenger welfare and safety.
12.7. Passengers removed from a trip due to serious misconduct will not normally be entitled to a refund for the unused portion of the service.
12.8. Dolphin Travel may seek reasonable compensation for damage deliberately or negligently caused to its vehicles or equipment.
13. FOOD, DRINK AND VEHICLE CLEANLINESS
13.1. Passengers may bring reasonable quantities of food and non-alcoholic drinks onboard unless restrictions are stated for a particular trip.
13.2. Hot food or drinks may be restricted where they present a safety or cleanliness concern.
13.3. Passengers must dispose of rubbish responsibly.
13.4. Food and drink must not be consumed in a manner that causes damage or unreasonable disturbance.
13.5. Passengers may be charged reasonable cleaning costs where exceptional cleaning is required due to deliberate or negligent conduct.
13.6. Customers should notify Dolphin Travel of any significant spillages or damage.
14. LUGGAGE AND PERSONAL BELONGINGS
14.1. Passengers may bring a reasonable amount of personal luggage appropriate for a day trip.
14.2. Large or unusually heavy items must be agreed with Dolphin Travel before travel.
14.3. Luggage must be safely stored and must not obstruct emergency exits or aisles.
14.4. Passengers are responsible for ensuring that their belongings are collected when leaving the vehicle.
14.5. Dolphin Travel recommends that valuable items, medication and essential personal belongings remain with the passenger where safe and practical.
14.6. Dolphin Travel is not responsible for loss or damage caused solely by a passenger's own actions or negligence.
14.7. Where belongings are lost or damaged due to Dolphin Travel's failure to exercise reasonable care, liability will be assessed in accordance with applicable law.
14.8. Any lost property discovered onboard should be reported to the office.
14.9. Reasonable arrangements may be made for the collection or return of recovered belongings.
15. ITINERARIES AND ATTRACTIONS
15.1. Dolphin Travel aims to operate all day trips in accordance with their advertised itineraries.
15.2. Itineraries may occasionally require changes due to traffic, weather, road closures, venue restrictions or other operational circumstances.
15.3. Dolphin Travel will make reasonable efforts to provide the advertised destination and any included activities.
15.4. Where a significant part of a trip cannot be provided, customers will be offered an appropriate remedy in accordance with their legal rights.
15.5. Unless specifically advertised, day trips are not guided tours.
15.6. Passengers may be provided with free time to explore destinations independently.
15.7. Customers are responsible for checking any specific admission conditions or restrictions applying to optional attractions they choose to visit.
15.8. Where admission tickets are included in the trip price, this will be clearly stated.
15.9. Dolphin Travel cannot guarantee that independently operated attractions, shops or restaurants will be open unless their availability has been expressly confirmed as part of the booking.
16. TRAFFIC, DELAYS AND BREAKDOWNS
16.1. Journey times are estimates and may be affected by traffic, roadworks, accidents, weather and other factors.
16.2. Dolphin Travel will make reasonable efforts to operate journeys punctually.
16.3. In the event of a vehicle breakdown, Dolphin Travel will take reasonable steps to arrange repairs, a replacement vehicle or alternative transport where appropriate.
16.4. Passenger safety and welfare will remain a priority during disruption.
16.5. Drivers must comply with all applicable drivers' hours and rest requirements.
16.6. Dolphin Travel will not require drivers to exceed legal driving limits to maintain an advertised schedule.
16.7. Where a delay or disruption results in a failure to provide the contracted service, customers may be entitled to an appropriate refund, price reduction or other legal remedy.
16.8. Dolphin Travel is not responsible for delays caused by circumstances genuinely outside its reasonable control, except where liability cannot legally be excluded.
17. WEATHER CONDITIONS
17.1. Day trips will normally operate in typical British weather conditions, including rain and cold weather.
17.2. Passengers should wear suitable clothing and footwear for the destination and forecast conditions.
17.3. Dolphin Travel may cancel, postpone or alter a trip where weather conditions make travel unsafe or prevent the advertised service from being provided.
17.4. Where Dolphin Travel cancels a trip before departure, the refund arrangements in Section 5 will apply.
17.5. Poor weather alone does not entitle a passenger to cancel without the applicable cancellation charges where the trip can still operate as contracted.
18. HEALTH AND MEDICAL REQUIREMENTS
18.1. Passengers should consider whether a trip is suitable for their individual needs before booking.
18.2. Customers are encouraged to notify Dolphin Travel in advance of any assistance or accessibility requirements relevant to their journey.
18.3. Passengers are responsible for bringing any medication or medical equipment they require.
18.4. Dolphin Travel drivers are not medical professionals and cannot provide specialist medical treatment.
18.5. In an emergency, the driver may contact emergency services and follow appropriate safety procedures.
18.6. Dolphin Travel will handle any health information provided by customers confidentially and in accordance with applicable data protection law.
18.7. Passengers should not travel where doing so would create a serious and foreseeable risk to themselves or others that cannot reasonably be managed.
19. TRAVEL INSURANCE
19.1. Travel insurance is not included in the ticket price unless expressly advertised.
19.2. Customers are encouraged to consider suitable insurance for personal cancellation, medical needs, personal belongings and other relevant risks.
19.3. Purchasing travel insurance is optional unless specifically required for a particular trip and disclosed before booking.
19.4. Any insurance held by Dolphin Travel does not necessarily provide cover for every passenger's personal belongings or individual circumstances.
19.5. Nothing in this section reduces Dolphin Travel's legal responsibilities to passengers.
20. PHOTOGRAPHY AND SOCIAL MEDIA
20.1. Dolphin Travel may take photographs or videos of its vehicles and day trip destinations for promotional purposes.
20.2. Where passengers are clearly identifiable in promotional photographs or videos, Dolphin Travel will ensure that an appropriate lawful basis exists for using their images.
20.3. Dolphin Travel will respect reasonable requests from passengers who do not wish to be included in promotional material.
20.4. Separate permission will normally be sought before using identifiable images of children for promotional purposes.
20.5. Passengers may take personal photographs during trips, provided they respect the privacy and safety of others.
20.6. Passengers must not interfere with the driver or compromise safety when taking photographs.
21. DATA PROTECTION AND PRIVACY
21.1. Dolphin Travel collects and processes personal information necessary to administer bookings and provide transport services.
21.2. Information collected may include:
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Customer names.
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Contact details.
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Booking and passenger information.
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Payment transaction information.
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Accessibility requirements.
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Relevant customer communications.
21.3. Personal information will be processed in accordance with applicable UK data protection legislation.
21.4. Booking information may be shared with relevant service providers where necessary to fulfil a booking, process payments or comply with legal obligations.
21.5. Dolphin Travel will not sell customer personal information to third parties.
21.6. Marketing communications will only be sent where a lawful basis exists and applicable marketing rules are followed.
21.7. Customers may exercise their applicable data protection rights by contacting Dolphin Travel.
21.8. Further information about how personal information is used, retained and protected should be provided in Dolphin Travel's separate Privacy Policy.
22. THIRD-PARTY SERVICES
22.1. Some day trips may include services supplied by third parties, including attractions, restaurants, entertainment venues and event organisers.
22.2. Such providers may operate their own safety rules, admission requirements and visitor conditions.
22.3. Passengers must comply with reasonable rules imposed by these providers.
22.4. Dolphin Travel will exercise reasonable care when selecting and arranging third-party services included in its trips.
22.5. Dolphin Travel does not accept responsibility for independently purchased activities or services that are not included in the booking, except where applicable law provides otherwise.
22.6. Where an included third-party service is not provided, Dolphin Travel will assess the customer's entitlement to a refund or other remedy in accordance with the booking contract and applicable law.
23. COMPLAINTS AND CUSTOMER SERVICE
23.1. Dolphin Travel aims to provide a professional, reliable and enjoyable experience for all passengers.
23.2. Customers experiencing a problem during a trip should notify the driver where practical so that the issue can be addressed promptly.
23.3. Formal complaints may be submitted to:
Email: daytrips@dolphinautos.co.uk
Telephone: 01603 400400
23.4. Customers should include their booking reference, trip date and a description of the issue.
23.5. Dolphin Travel aims to acknowledge written complaints within five working days.
23.6. Dolphin Travel will investigate complaints fairly and aim to provide a substantive response within 28 days.
23.7. Where further investigation is required, the customer will be informed.
23.8. Customers are encouraged to raise concerns promptly, but failure to complain within a particular period does not automatically remove their statutory rights.
24. LIABILITY
24.1. Dolphin Travel will exercise reasonable care and skill when providing its services.
24.2. Dolphin Travel is responsible for losses that are a foreseeable result of its breach of contract or failure to exercise reasonable care and skill, subject to applicable law.
24.3. Dolphin Travel does not exclude or limit liability for:
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Death or personal injury caused by negligence.
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Fraud or fraudulent misrepresentation.
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Any liability that cannot lawfully be excluded or restricted.
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Customers' statutory consumer rights.
24.4. Dolphin Travel is not responsible for losses arising solely from circumstances beyond its reasonable control where it has complied with its legal and contractual obligations.
24.5. Customers remain responsible for losses caused by their own negligent, reckless or deliberate actions.
24.6. Any compensation claim will be considered on its individual circumstances and in accordance with applicable law.
25. EVENTS OUTSIDE OUR CONTROL
25.1. Dolphin Travel may be affected by events outside its reasonable control.
25.2. Such events may include severe weather, flooding, major road closures, industrial action, civil emergencies, natural disasters or unexpected government restrictions.
25.3. Where such an event prevents Dolphin Travel from performing its obligations, Dolphin Travel will take reasonable steps to minimise disruption.
25.4. Customers will be informed of significant changes or cancellations as soon as reasonably possible.
25.5. Where Dolphin Travel cannot provide a booked trip, the customer will be entitled to the applicable refund or other remedy required by law.
25.6. This section does not remove rights or remedies that customers are legally entitled to receive.
26. CHANGES TO BOOKINGS
26.1. Customers wishing to amend a booking should contact Dolphin Travel as early as possible.
26.2. Requests to change passenger numbers, names or travel dates are subject to availability and any relevant third-party restrictions.
26.3. Dolphin Travel will make reasonable efforts to accommodate requested changes.
26.4. Any additional costs will be explained before a change is confirmed.
26.5. Where a requested change cannot be accommodated, the original booking will remain valid unless cancelled in accordance with these Terms and Conditions.
27. SPECIAL OFFERS AND PROMOTIONS
27.1. Promotional prices and special offers are subject to availability.
27.2. Offers may be restricted to specific dates, trips or booking periods.
27.3. Discounts cannot normally be combined unless expressly stated.
27.4. Dolphin Travel reserves the right to withdraw or amend promotions for future bookings.
27.5. Promotional changes will not retrospectively affect confirmed bookings.
27.6. Any additional promotional conditions will be clearly communicated before purchase.
28. LOST PROPERTY
28.1. Passengers should check their seating area before leaving the coach.
28.2. Items found onboard may be retained by Dolphin Travel for a reasonable period.
28.3. Customers should contact the office promptly to enquire about missing property.
28.4. Dolphin Travel may request proof of ownership before releasing valuable items.
28.5. Reasonable postage or delivery costs may apply where customers request items to be returned.
28.6. Unclaimed property will be handled in accordance with applicable law.
29. SAFETY AND EMERGENCY PROCEDURES
29.1. Passenger safety is a priority for Dolphin Travel.
29.2. Passengers must comply with all reasonable safety instructions issued by the driver.
29.3. Emergency exits and safety equipment must not be obstructed or misused.
29.4. Seat belts must be worn where required by law.
29.5. Passengers must not distract the driver while the vehicle is moving.
29.6. In an emergency, passengers must follow the driver's instructions and cooperate with emergency services.
29.7. Dolphin Travel reserves the right to make reasonable changes to a journey where necessary to protect passenger safety.
30. GOVERNING LAW
30.1. These Terms and Conditions are governed by the laws of England and Wales.
30.2. Any disputes will be dealt with in accordance with applicable consumer protection legislation.
30.3. Nothing in these Terms and Conditions restricts a customer's right to bring legal proceedings in a court that has jurisdiction under applicable law.
30.4. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
31. CONTACT INFORMATION
For booking enquiries, cancellations, amendments or complaints, please contact:
DOLPHIN TRAVEL
Family-run coach travel since 1963.
Telephone: 01603 400400
Email: daytrips@dolphinautos.co.uk
Location: Norwich, Norfolk
Registered business name: Dolphin Autos LTD
Business address: 2 Swanton Rd, Norwich NR2 4LR
32. ACCEPTANCE OF TERMS AND CONDITIONS
32.1. By completing a booking with Dolphin Travel, customers acknowledge that they have been provided with the opportunity to read these Terms and Conditions.
32.2. Customers agree to comply with the applicable booking, payment, cancellation and passenger conduct requirements.
32.3. The person making a group booking is responsible for communicating relevant booking information and conditions to other passengers.
32.4. These Terms and Conditions form part of the booking agreement between Dolphin Travel and the customer.
32.5. Nothing in these Terms and Conditions excludes or restricts any rights or remedies available to consumers under applicable law.
Thank you for choosing Dolphin Travel.
We look forward to welcoming you onboard and providing a comfortable, enjoyable and memorable day out.
Dolphin Travel – Proudly serving passengers since 1963.